For online stores and D2C brands

SMS and WhatsApp for e-commerce order updates and campaigns

Use SMS and WhatsApp for e-commerce messages that customers actually read: order confirmations, shipping and delivery updates, support replies and campaigns to opted-in shoppers. Everything goes out from your store's own numbers for a flat monthly fee.

  • Unlimited SMS and WhatsApp on paid plans
  • Product photos by MMS or WhatsApp
  • AI chatbot for common questions
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Who it is for

Who it is for

Online stores

You send order and delivery updates every day and want them to cost the same whether you ship 100 orders or 10,000.

Stores selling abroad

Your customers live on WhatsApp, and you want rich messages with photos and voice notes instead of plain texts.

Brands that sell in chat

You answer product questions and close sales in conversations, and want the AI chatbot to handle the first reply.

Workflows

E-commerce messaging workflows

Connect your store platform through Zapier or Make, or send from your own code with the REST API.

Order confirmations

Order placed confirmation

Confirm the order with the number and total so the customer knows it went through.

SMSWhatsApp

Shipping and delivery updates

Order shipped tracking link

Send the tracking link when the parcel leaves, and a note on delivery day.

SMSWhatsApp

Support and product questions

Customer message AI chatbot or agent

The AI chatbot answers common questions on SMS and WhatsApp and hands complex ones to a person.

SMSWhatsApp

Promotions and launches

Campaign broadcast to opted-in list

Announce sales and new products to customers who agreed to marketing. Spintax varies each message.

SMSWhatsApp

Review requests

Order delivered review link

Ask for a review a few days after delivery, when the product is in their hands.

SMSWhatsAppiMessage

Payment reminders

Payment pending reminder

Remind customers about unpaid invoices or pending payments with a link to pay.

SMSWhatsApp
Templates

E-commerce message templates

Map the fields from your store through Zapier, Make or the API.

Order confirmation

Thanks for your order, {{first_name}}. Order {{order_number}} for {{order_total}} is confirmed. We'll text you when it ships.

Shipping update

{Good news|Great news}, {{first_name}}: order {{order_number}} is on its way. Track it here: {{tracking_link}}

Promotion

Hi {{first_name}}, our {{sale_name}} starts today: {{offer}} until {{end_date}}. Shop now: {{store_link}}. Reply STOP to opt out.

Promotional texts need the customer's express written consent, such as a ticked box at checkout.

Review request

Hi {{first_name}}, how are you finding your {{product_name}}? A quick review would help us a lot: {{review_link}}

Order and delivery updates are informational; promotions need marketing consent and a STOP line. Transactional vs promotional SMS

Channels

Which channel fits your store

Pick by where your customers are. All three run from one VoidFix account.

SMS: order updates for everyone

Reaches every phone, with MMS for product images on paid plans. Unlimited texts from your own SIMs, from $49/mo. SMS plans

WhatsApp: international and rich media

Send product photos, video, GIFs and voice notes from your WhatsApp Business number, and track leads from click-to-WhatsApp ads. From $19/mo. WhatsApp plans

iMessage: VIP customers on iPhone

Blue-bubble messages from real iPhones for high-value customers and personal follow-up. Each line reaches 50 unique contacts a day. iMessage plans

Integrations

Connect your store without code

Zapier connects VoidFix to thousands of apps, so most store platforms can trigger a message. For anything else there is the REST API, and the VoidFix team builds custom integrations on request.

  • Zapier and Make to trigger messages from store events
  • REST API for single and bulk sends, scheduling and priority sending
  • HubSpot, Zoho CRM and GoHighLevel
  • Contacts and Groups with CSV import and unsubscribe management
See all integrations

Split by message type. Send order and delivery updates from one number and promotions from another, so a campaign never slows down a shipping notice.

Sending from code? The SMS API accepts single or bulk messages, Spintax, MMS attachments and a prioritize flag for urgent texts. API documentation

FAQ

E-commerce messaging FAQ

Can I send product images?

Yes. Paid SMS plans include MMS for images, video and files, and WhatsApp carries images, video, GIFs and voice notes.

Does it connect to my store platform?

Through Zapier or Make if your platform has an app there, or through the REST API. If you need something specific, the VoidFix development team can build a custom integration. Book a call to discuss it.

Can I send promotions without A2P registration?

SMS through VoidFix goes out from your own SIMs, so there is no 10DLC registration step. Promotions still need the customer's express written consent and a working opt-out, and carriers can filter spam-like sending. What still applies.

Related reading

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