Appointment confirmations and reminders
Appointment booked confirmation + scheduled reminderConfirm the booking straight away and schedule a reminder before the visit. Patients reply to confirm or ask to move it.
SMSWhatsAppiMessage
For clinics and dental practices
Appointment reminder texts for clinics and dental practices
Send appointment reminder texts, confirmations and recalls from your practice's own number. Patients reply to confirm or reschedule, and the reply lands in your dashboard or CRM. SMS reaches every patient; add WhatsApp or iMessage where your patients prefer them.
- Two-way replies
- Scheduled reminders
- Flat monthly pricing
Who it is for
Who it is for
Dental practices
Confirm check-ups and hygiene visits, remind patients the day before, and recall patients who are due.
Clinics and allied health
Physio, chiro, aesthetics and GP clinics that book by appointment and lose time to no-shows and phone tag.
Multi-location groups
Give each location its own number and sub-account, and manage every location from one login.
Workflows
Patient messaging workflows
Trigger these from your CRM, from Zapier or Make if your booking software connects to them, or from the REST API.
Missed-call text-back
Missed call text the callerWhen reception can't pick up, a missed-call trigger in your CRM workflow texts the caller so they can book by text.
SMS
Recalls
Patient due recall textRemind patients who are due for a check-up or follow-up, using the contact groups you import by CSV.
SMSWhatsApp
Review requests
Visit completed review linkThank the patient after the visit and share your review link.
SMSiMessage
Payment and invoice reminders
Invoice due reminderSend a polite reminder with the payment link when an invoice is due.
SMSWhatsApp
After-hours replies
Message outside hours auto replyAuto replies by keyword or time answer common questions such as opening hours, and the AI chatbot can handle FAQs on SMS and WhatsApp.
SMSWhatsApp
Templates
Appointment reminder templates
Keep them short and free of clinical detail. Fields in double curly brackets come from your system.
Booking confirmation
Hi {{first_name}}, your appointment at {{practice_name}} is booked for {{appointment_time}}. Reply C to confirm or call us on {{practice_phone}} to change it.
Day-before reminder
Reminder from {{practice_name}}: we'll see you tomorrow at {{appointment_time}}. Reply R if you need to reschedule.
Recall
Hi {{first_name}}, it's time for your next check-up at {{practice_name}}. Reply YES and we'll text you a few times, or book here: {{booking_link}}. Reply STOP to opt out.
Review request
Thanks for visiting {{practice_name}} today, {{first_name}}. If you have a moment, a short review helps other patients find us: {{review_link}}
Channels
Which channel fits a practice
Most practices start with SMS because it reaches every patient.
SMS: every patient
Reaches any mobile phone, with two-way replies on paid plans. Unlimited texts from the practice's own SIMs, from $49/mo. SMS plans
WhatsApp: where patients use it
Useful for practices outside the US or with patients who prefer WhatsApp. Uses your WhatsApp Business number, linked by QR code. From $19/mo. WhatsApp plans
iMessage: smaller patient lists
Blue-bubble messages to iPhone patients. Each line reaches 50 unique contacts a day, so it suits a practice's daily appointment list rather than mass recalls. iMessage plans
Integrations
Connects to your CRM or booking flow
Use a native integration, or connect your booking software through Zapier, Make or the REST API. The VoidFix team can also build custom integrations.
- GoHighLevel for SMS, WhatsApp and iMessage
- HubSpot and Zoho CRM
- Zapier and Make for booking tools with an integration
- REST API with scheduling and priority sending
Patient privacy. Keep texts to appointment logistics and leave clinical details out. If you work under HIPAA or similar rules, check your requirements with your compliance adviser and talk to us before you send any patient health information.
Consent and opt-out. Reminders need the patient's consent to be texted, and recalls or offers should carry an opt-out. SMS compliance best practices
FAQ
Clinic texting FAQ
Can patients reply to confirm their appointment?
Yes. Paid plans include two-way messaging, so replies arrive in your dashboard or CRM in real time. You can set keyword auto replies, for example a confirmation message when a patient replies C.
Is VoidFix Gateway HIPAA compliant?
We don't make a HIPAA compliance claim on this site. Keep reminders to time, date and place, leave out diagnoses and treatment details, and talk to our team about your requirements before you send any patient health information.
What if the practice's phone goes offline?
The sending phone must be online with the VoidFix service running. While it is offline, messages wait as pending or queued, and any that fail can be resent. Keep the phone on Wi-Fi and charging at reception.
Send your first appointment reminder today
Connect one Android phone and send 50 test texts free for 7 days. No credit card required.